Standard
Reliable support for planned maintenance and less frequent issues.
Support & SLA services
When something
cannot wait.
A centralised service desk, broad hardware expertise, and global response coverage that keeps critical infrastructure moving.
The promise
A clear line to resolution.
Log an issue, track its progress, and receive real-time updates through a single point of contact. Our teams support laptops, desktops, servers, networking equipment, and peripherals across both modern and legacy environments.
With engineers positioned across time zones, we can respond on-site or remotely wherever your operation runs.
Choose the right level
24x7x4-hour
Continuous global coverage with a four-hour resolution commitment for critical cases.
Priority
Escalation and response designed for sensitive or time-critical environments.
Straight answers
Frequently asked questions.
The practical detail behind our field engineering, rollout and SLA support services.
On-demand field engineering for ad-hoc installs and quick deployments; mass site project rollouts, infrastructure upgrades and decommissioning; 24x7x4-hour SLA-driven support delivered through a UK-based 24x7 service desk; IT and network consultancy including CCIE-level design and architecture; and fully outsourced management and engineering across routing, switching, network security, unified comms and Wi-Fi.
Requests are matched to vetted in-country engineers through BlueKong Go and tracked in real time from dispatch to completion. Standard coverage works to a 4-hour SLA, and urgent requirements can be escalated through the UK 24x7 service desk.
Every engineer is vetted for identity, right to work, certification, skills, employment history and background before being added to our network, so you get local hands without adding headcount.
Yes. We operate over 2,000 engineers across 150+ countries, with coverage across the UK, EMEA, Asia Pac, North America, and South America, using in-country technicians who remove international travel costs and lead times.
We plan the programme, stage sites and dispatch local engineers in waves, using BlueKong Go to track progress site by site, so rollouts, upgrades and decommissions are delivered with minimal disruption.
Yes. We offer 24x7x4-hour SLA-driven support backed by our UK-based 24x7 service desk, with transparent response and resolution commitments agreed to your requirements.
Our UK 24x7 service desk is always available. We triage immediately, dispatch the nearest suitable engineer where on-site work is needed, and keep you updated through to resolution.
Yes. We handle decommissioning and certified asset destruction as part of our rollout and upgrade programmes, with documented, compliant disposal.
Contact the 24x7 support team on +44 118 467 2587 or support@bluekongnetworks.com, or use the contact form. We will scope your requirement and come back with a tailored proposal.
One global partner instead of many regional vendors, dedicated in-country engineers that cut travel cost and headcount, real-time tracking through BlueKong Go, guaranteed SLA delivery, and CCIE-level design expertise behind it.
BlueKong Go is our engineer-on-demand platform where clients request, track and manage on-site technical support, and engineers join our global network. It is available at https://www.bluekonggo.com (opens in a new tab).
Need a response path?
Discuss an SLA.
Proactive monitoring, tailored service levels, and support that scales from a growing business to a multinational operation.